Responsible Gaming

Responsible gaming at Rooli Casino (operated via roolibet-au.com) means approaching online gambling as a form of entertainment that is consciously managed, affordable, and always under your control. Gambling involves financial risk and should never be used as a way to solve money or personal problems. You should only play with money you can afford to lose and only for as long as it remains enjoyable.

Rooli Casino is operated by Dama N.V., a company registered in Curaçao (registration number 152125, licensed by Antillephone N.V. under licence no. 8048/JAZ2020-013). Dama N.V. is not licensed in Australia and players remain responsible for complying with any local laws that apply to them. Within this framework, Rooli Casino provides information, tools, and access to independent support services to help you play safely. Our support team is available to assist you with setting limits, taking breaks, or requesting self-exclusion whenever you need it.

Risk Awareness

Understanding the risks of gambling is central to responsible gaming. While many people gamble occasionally without harm, others may experience difficulties that affect their finances, relationships, and wellbeing. The earlier you recognise warning signs, the easier it is to take constructive action.

Typical warning signs of gambling harm

• Increasing time and money spent: You gamble more frequently, for longer sessions, or with higher stakes than you originally planned.
• Chasing losses: You continue playing after losing money because you feel you "must win it back" or believe a big win is "due soon".
• Preoccupation: You think about gambling when you are doing other things, plan your next session, or replay past games in your mind.
• Neglecting responsibilities: Work, study, family commitments, or social activities are postponed or avoided because of gambling.
• Financial pressure: You borrow money to gamble, use funds intended for rent, bills, or essentials, or open new credit lines to continue playing.
• Secrecy and lying: You hide gambling activity, bank statements, or device usage, or feel you must lie to loved ones about your play.
• Emotional impact: You feel guilt, anxiety, irritability, or depression related to gambling, especially after losing sessions.
• Loss of control: You repeatedly spend more than your own limits, or find it difficult to stop even when you intend to.

Quick self-assessment checklist

The following questions are for your personal reflection only and are not a medical or diagnostic tool. Answer honestly "yes" or "no" for each statement:

• I gamble with money that I originally set aside for other purposes (bills, rent, savings, loans).
• I have tried to cut down or stop gambling, but I find myself starting again.
• I feel restless, irritable, or upset when I cannot gamble or when I have to stop.
• I chase my losses by continuing to play in order to recover money I have lost.
• I have lied to friends or family about how much I gamble or how much I spend.
• I think about gambling a lot, even when I am doing other activities.
• My gambling has caused tension in my relationships or problems at work or study.
• I have borrowed money, sold belongings, or used credit I cannot afford in order to gamble.

If you answer "yes" to several of these statements, your gambling may be causing harm. We strongly encourage you to use the tools on roolibet-au.com (limits, time-outs, self-exclusion) and to contact professional support services listed below, particularly if you feel unable to regain control on your own.

Limits & Tools

Rooli Casino provides a range of tools on roolibet-au.com to help you stay within your personal boundaries. These tools are voluntary but strongly recommended. You can adjust them at any time, subject to cooling-off periods designed to prevent impulsive changes.

Deposit limits (daily, weekly, monthly)

1. Access your account: Log in to roolibet-au.com and open the "My Account" section.
2. Open Responsible Gaming settings: Select "Responsible Gaming" or "Limits & Controls" from the account menu.
3. Choose the limit type: Under "Deposit Limits", select whether you want to set a daily, weekly, or monthly limit. You may set one or multiple types at the same time.
4. Enter your maximum amount: Type the maximum amount in AUD that you are comfortable depositing in the selected period (for example, AUD 50 per day, AUD 150 per week, or AUD 400 per month). Choose honest, affordable figures that fit your overall budget.
5. Confirm and save: Review your settings and click "Save" or "Confirm". A confirmation message should appear in your account.

• Immediate decreases: Lowering your deposit limits takes effect immediately or as soon as technically possible, to give you instant additional protection.
• Cooling-off for increases: Raising existing limits or removing them may only take effect after a minimum 24-hour cooling-off period and a fresh confirmation by you. This prevents impulsive decisions during intense gambling sessions.

Time spent limits and session timers

To help avoid excessively long sessions, you can set a limit on how long each login session may last:

1. In the same "Responsible Gaming" section of your account, locate "Session Limit" or "Time Spent Limit".
2. Select the maximum duration for a single session (for example, 30, 60, or 120 minutes).
3. Confirm your choice. When the selected time is reached, you will be automatically logged out and prompted to take a break.

You can also enable on-screen reminders that show how long you have been logged in and how much you have wagered during the current session. These reminders assist you in making conscious decisions about whether to continue or stop.

Short "Time-Out" breaks (24 - 72 hours)

If you feel you need a short pause from Rooli Casino without fully self-excluding, you can take a "Time-Out":

1. Log in to roolibet-au.com and open "My Account" > "Responsible Gaming".
2. Select the "Time-Out" or "Short Break" option.
3. Choose the duration of your break (for example, 24 hours, 48 hours, or 72 hours).
4. Read the explanation of what the break means, then confirm your selection.

• During a Time-Out, you will not be able to log in, deposit, or place wagers.
• Where technically possible, you may still request withdrawals of existing real-money balances via support, but no new gambling activity will be allowed.
• The Time-Out cannot be cancelled or shortened once it has begun. You will regain access automatically once the selected period has expired.

Self-Exclusion

Self-exclusion is a stronger and longer-term safeguard for players who feel at risk of gambling harm. By self-excluding, you ask Rooli Casino to block your access to roolibet-au.com for a defined minimum period, or permanently in the case of lifetime exclusion. This tool is intended for situations where other limits and tools are no longer sufficient.

How to request self-exclusion

1. Log in (if possible): Sign in to your account on roolibet-au.com. If you cannot log in or feel unsafe doing so, proceed directly to step 5.
2. Go to the Self-Exclusion page: Navigate to "My Account" > "Responsible Gaming" > "Self-Exclusion".
3. Select the exclusion period: Choose a minimum duration, for example:
   • 6 months
   • 1 year
   • 3 years
   • 5 years
   • Lifetime (permanent exclusion)
4. Confirm your decision: Read the information carefully, tick the acknowledgment box confirming that you understand the consequences, re-enter your password if prompted, and click "Confirm" or "Submit".
5. Alternative via support: If you cannot access your account, you may contact our support team and clearly state that you wish to self-exclude. They may ask you to confirm your identity and the length of exclusion in writing to avoid misunderstandings.

Consequences of self-exclusion

• Access to the account: Once self-exclusion is applied, you will not be able to log in to your account on roolibet-au.com for the duration of the exclusion. This restriction is not normally reversible or reducible.
• Deposits and play: You will be unable to make new deposits or place bets. Any attempts to open new accounts may lead to their closure when detected.
• Marketing communications: As soon as reasonably possible, we will stop sending you promotional emails and SMS messages connected to Rooli Casino.
• Existing balance: Real-money funds that remain in your account at the time of self-exclusion may generally be withdrawn, subject to identity verification, security checks, and the roolibet-au.com terms and conditions. In certain cases (for example, where fraud or legal restrictions are suspected), withdrawals may be delayed or refused as required by law or licence conditions.
• Bonuses and promotions: Unused bonuses, free spins, and ongoing promotional benefits may be cancelled in line with the applicable bonus terms.
• End of exclusion: For fixed-term self-exclusions (e.g. 6 months), your account will remain closed until at least the end of the selected period. In some cases, reactivation may require a formal request and an additional cooling-off period and/or further checks. Lifetime exclusions are intended to be permanent and may not be lifted.

Self-exclusion on roolibet-au.com only applies to accounts you hold with Rooli Casino and other brands operated by Dama N.V. only where technically and contractually feasible. It does not automatically cover other operators or websites. We strongly recommend that you also consider using national self-exclusion schemes and blocking tools described in the Support Resources section below.

Support Resources

Professional and confidential help is available if you or someone you care about is affected by gambling. Rooli Casino encourages all players to contact independent organisations for advice, counselling, and support in addition to using our internal tools. We do not receive information about the content of your conversations with these services.

Local support for players in Australia

• National Gambling Helpline (Australia)
  Phone: 1800 858 858 (free call within Australia)
  Hours: 24 hours a day, 7 days a week
  Services: Telephone counselling, information, and referral for anyone affected by gambling (including family and friends). Interpreter services are available via the Translating and Interpreting Service (TIS National).
  Website: gamblinghelponline.org.au (online chat and email support, self-help resources, and forums).
• Gambling Help Online
  Website: www.gamblinghelponline.org.au
  Hours: 24/7 live chat and email counselling
  Services: Confidential counselling, self-help tools, and an online forum for people experiencing gambling problems and those supporting them.
• Lifeline Australia
  Phone: 13 11 14
  Website: www.lifeline.org.au
  Hours: 24/7 crisis support and suicide prevention (not gambling-specific).
  If you or someone else is in immediate danger, call 000 (emergency services) within Australia.

International support organisations

National self-exclusion schemes (by country)

The following government-endorsed schemes allow individuals to exclude themselves from licensed operators in specific countries. These schemes are independent of Rooli Casino and may not apply to roolibet-au.com, which is operated offshore by Dama N.V. However, they can provide an additional barrier if you also use locally licensed services:

• United Kingdom - GAMSTOP
  Website: www.gamstop.co.uk
  Description: Free service enabling players to self-exclude from all UK-licensed online gambling operators for a chosen period (e.g. 6 months, 1 year, 5 years).
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  Website: www.ordenacionjuego.es
  Description: National register managed by the Spanish regulator (DGOJ) allowing individuals to block access to licensed gambling operators in Spain.
• Sweden - Spelpaus
  Website: www.spelpaus.se
  Description: Self-exclusion system that blocks access to all operators licensed by the Swedish Gambling Authority.
• Other jurisdictions: Many countries operate their own self-exclusion registers or schemes. Check with your local gambling regulator or responsible gambling service for details that apply in your country.

Blocking software and device-level tools

To further restrict access to gambling content, you may consider installing specialised software or apps on your devices. These tools are provided by independent companies and are not controlled by Rooli Casino:

• Gamban - www.gamban.com
  Blocks access to a wide range of gambling websites and apps across devices. Available on major operating systems (desktop and mobile).
• BetBlocker - www.betblocker.org
  Free application that allows you to restrict access to gambling content for chosen periods on supported devices.

Please note that no tool is completely foolproof. Combining blocking software with internal account limits and, where appropriate, self-exclusion provides stronger protection than any single measure alone.

Support for family and friends

Family members and close friends of people who gamble can also receive confidential support:

• Gambling Help Online - For family and friends
  Website: gamblinghelponline.org.au/helping-someone-else
  Services: Online resources, information, and forums specifically for people affected by someone else's gambling.
• Gam-Anon
  Website: www.gam-anon.org
  Services: Mutual support groups (meetings and online resources) for families and friends of people with a gambling problem.

All of the above services operate independently of Dama N.V., Friolion Limited, and roolibet-au.com. Your contact with them is confidential and will not affect your relationship with Rooli Casino.

Help for Family

Gambling harm often affects more than the individual player. Partners, parents, children, and friends may experience stress, financial strain, and emotional distress. If you are concerned about someone who gambles on roolibet-au.com or elsewhere, you do not have to manage this situation alone.

How to talk to someone about their gambling

• Choose an appropriate time and place: Aim for a calm, private moment when neither of you is rushed or under the influence of alcohol or other substances.
• Focus on care, not blame: Use "I" statements to describe your feelings and observations (e.g. "I am worried because...") rather than accusations.
• Be specific: Refer to concrete examples, such as missed bills or changes in behaviour, rather than general criticism.
• Listen actively: Allow the person to speak without interruption. Acknowledge their feelings, even if you disagree with their perspective.
• Avoid ultimatums where possible: Unless there is immediate risk, try to avoid threats that may lead to secrecy rather than openness.
• Encourage professional help: Suggest contacting a gambling helpline, counsellor, or GP together, and offer practical support (such as making the call or attending appointments with them).

Protecting yourself and your household

• Consider keeping your finances separate and protecting your own bank accounts and credit cards.
• Avoid taking on debts in your name to cover the other person's gambling losses, where possible.
• Seek independent financial counselling if household finances have been affected.
• If you feel threatened or unsafe, contact emergency services (000 in Australia) or a crisis service such as Lifeline (13 11 14).

Support groups and resources for families

• Gambling Help Online (Australia)
  Website: www.gamblinghelponline.org.au
  Offers information, live chat, email counselling and a moderated forum, including sections dedicated to partners, parents, and other affected people.
• Gam-Anon
  Website: www.gam-anon.org
  Provides support meetings and resources for those affected by another person's gambling.
• Relationships Australia
  Website: www.relationships.org.au
  Offers counselling and support services that may help families dealing with conflict or stress related to gambling.

Recommended next steps

• Encourage the person to contact a gambling support service (such as 1800 858 858 in Australia) and offer to join the call.
• Speak with a GP or mental health professional for advice on available treatments and referrals.
• Seek financial counselling if debts or financial stress are present.
• Access support for yourself through the services listed above, even if the person who gambles is not yet ready to seek help.

Operator's Commitment

Rooli Casino, operated via roolibet-au.com by Dama N.V. (Curaçao registration no. 152125; licence 8048/JAZ2020-013 issued by Antillephone N.V.), is committed to promoting a safe gambling environment in line with applicable licence conditions and recognised industry standards. Although Dama N.V. is not licensed in Australia, we voluntarily implement responsible gambling measures designed to reduce the risk of harm to players accessing our services.

Internal risk checks and monitoring

• Age verification: We do not permit persons under 18 years of age to open an account or gamble. Identity and age verification checks (including requests for documents such as ID and proof of address) may be carried out at registration, before withdrawals, or at any time during the customer relationship.
• Behavioural monitoring: Our systems monitor gameplay and transactional data to identify patterns that may indicate risk, such as:
  • Rapid or repeated deposits within short time frames.
  • Significant increases in bet amounts or session durations.
  • Frequent attempts to reverse withdrawals or cancel limits.
  • Multiple failed deposit attempts or use of several payment methods.
  • Accounts created after prior self-exclusion requests.
• Automated and manual reviews: Where risk indicators are detected, accounts may be flagged for review by our responsible gaming team, who assess the situation and determine appropriate actions (e.g. sending information, suggesting tools, or imposing restrictions).
• Staff training: Customer support staff receive training on recognising signs of gambling harm, responding empathetically to concerns, and guiding players towards relevant tools and support services.

When we may contact you about your gambling

Subject to applicable privacy and data protection laws, we may proactively contact you if our monitoring suggests that your gambling could be associated with increased risk. Examples include:

• Unusual or sharp increases in deposits, bet sizes, or frequency of play.
• Repeated use of the maximum available limits or frequent limit changes.
• Attempts to re-open accounts following self-exclusion or multiple Time-Out requests.
• Statements made to our staff (for example, in live chat or emails) that indicate distress, financial hardship, or loss of control.

In such circumstances, our team may contact you via on-site messages, email, or (if you have provided consent) telephone to:

• Provide information about responsible gambling tools and independent support services.
• Encourage you to set or reduce deposit and loss limits, take a Time-Out, or consider self-exclusion.
• In serious cases, apply restrictions or suspend your account if necessary to comply with legal or licence obligations and to protect you and the integrity of our services.

These measures are intended to reduce the risk of harm but cannot guarantee that gambling problems will not occur. You remain responsible for your gambling decisions and for seeking independent legal, financial, or medical advice where required.

Updates

Rooli Casino may update this Responsible Gaming page from time to time to reflect changes in our internal procedures, regulatory or licensing requirements, or industry best practices. Any changes will take effect once the updated version is published on roolibet-au.com, unless a later date is specified.

• Website notice: The latest version of this page will always be available in the footer section of roolibet-au.com, including the "Last updated" date shown below.
• Direct notifications: Where changes are material (for example, affecting the tools available or the way self-exclusion works), we may notify you via email, in-account messages, or website banners after you log in.
• Your responsibility: By continuing to use roolibet-au.com, you acknowledge that you have reviewed and understood the current version of this Responsible Gaming information. We encourage you to revisit this page regularly.

Last updated: 21 February 2026

Contact & Feedback

If you have questions about responsible gaming at Rooli Casino, need assistance with limits, Time-Outs, or self-exclusion, or wish to provide feedback on our policies, you can contact our dedicated team using the details below.

Responsible Gaming contact details

• Email: [email protected]
• Telephone: +61 2 8015 0000 (standard call charges may apply; international call from Australia to our offshore support centre)
• Live Chat: Available via the "Support" or "Help" section on roolibet-au.com during published service hours.

When contacting us about responsible gaming, please include your account ID or registered email address, a brief description of your request (for example, "lower deposit limit", "Time-Out", or "self-exclusion"), and any relevant timeframes. For your security, do not send copies of identity documents via email or the feedback form; use secure upload channels in your account when requested.

Feedback and self-control request form

Full name (as registered on roolibet-au.com):


Email address (account email):


Username / Account ID:


Reason for contact:
Please select Set or change deposit / loss / session limits Request Time-Out (24 - 72 hours) Request self-exclusion Request information about responsible gaming Provide feedback or suggestions Other responsible gaming issue

Your message / details of your request:


I confirm that I am 18 years or older, that I am the account holder (if applicable), and that I understand this form is for responsible gaming-related requests only.

Submit request

Please note that while we will process responsible gaming requests as quickly as reasonably possible, there may be short delays due to verification or security checks. If you are in immediate emotional distress or fear for your safety, contact local emergency services (000 in Australia) or a crisis helpline such as Lifeline (13 11 14) rather than relying on casino support.

This page is provided for general information only and does not constitute legal, financial, or medical advice. For personalised assistance, please consult qualified professionals and the independent support organisations listed above.