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Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the AU-facing online gambling service available via roolibet-au.com (also referred to in these Terms as "Rooli Casino") and your use of all real-money gaming products and related services offered on that website (together, the "Services"). These Terms are effective from 1 January 2026 and supersede all previous versions applicable to Rooli Casino.

By creating an account, accessing, or using any part of the Services, you confirm that you have read, understood, and agree to be bound by these Terms, including any policies referenced herein. If you do not agree, you must not register, access, or use the Services.

Definitions

For the purposes of these Terms, the following definitions apply:

  • Operator means Dama N.V., a company incorporated under the laws of Curaçao with registration number 152125 and registered office at Scharlooweg 39, Willemstad, Curaçao, operating the Rooli Casino brand and the Rooli Casino Service via the domain roolibet-au.com. In certain instances, "Operator" also includes its wholly owned subsidiary Friolion Limited (HE 419102, Cyprus), acting as payment processor.
  • Website means the AU-facing online gambling website available at roolibet-au.com and any subdomains or mobile versions thereof used to provide the Services.
  • User or Player means any natural person who registers an account, accesses, or uses the Services on the Website.
  • Account means a personal betting and gaming account opened by a Player with the Operator through the Website.
  • Games means all casino games, pokies, live casino games, table games, instant win games and any other gambling products made available on the Website from time to time.
  • Bet or Wager means any sum of money staked by a Player on the outcome of a Game, including spins, rounds, or hands initiated using either real-money funds or bonus funds.
  • Bonus means any promotional value, including bonus money, free spins, cashback, tournament entries, or similar incentives granted to a Player under specific conditions as part of the Operator's promotional offers.
  • Bonus Funds means any funds credited to a Player's Account as part of a Bonus and subject to wagering or other conditions before being converted to real-money withdrawable funds.
  • Wagering Requirements means the total amount a Player must wager before Bonus Funds and any related winnings may become eligible for withdrawal.
  • Real-Money Balance means the sum of all deposited funds and any winnings derived from such funds that are not subject to active wagering requirements.
  • Restricted Jurisdiction means any country, state, or territory in which online gambling with offshore operators is prohibited or where the Operator chooses not to offer the Services, including where required by the Australian Communications and Media Authority ("ACMA").
  • KYC (Know Your Customer) means identity verification and due diligence procedures implemented by the Operator, including but not limited to identity, age, address, and payment method checks.
  • Business Day means any day other than a Saturday, Sunday, or official public holiday in Curaçao or Cyprus, as applicable.

Account Registration

Eligibility and Age Requirements

  • Minimum age: You may only open an Account and use the Services if you are at least 18 years old and of legal age to gamble under the laws of your state or territory of residence. In Australia, this is generally 18+.
  • Legality of use: The Services are operated under Curaçao e-gaming licence number 8048/JAZ2020-013 issued to Dama N.V. by Antillephone N.V. The Operator does not hold an Australian licence and is not regulated by ACMA or any Australian state/territory regulator. You are solely responsible for ensuring that accessing and using the Services from your location is lawful.
  • Residency and restrictions: The Operator may refuse or close Accounts from Restricted Jurisdictions or where required by law or by its licensors or payment providers.

Account Creation Process

  • You must complete the registration form on the Website, providing accurate and complete personal information including (at a minimum) your full name, date of birth, residential address, country of residence, email address, and chosen credentials.
  • You must confirm that you are 18+ and accept these Terms and the Privacy Policy by ticking the relevant boxes during registration.
  • You may be required to verify your email address by clicking a confirmation link sent to the email address you provided.
  • Each Player may hold only one Account. Creating multiple Accounts may lead to closure of all related Accounts and forfeiture of Bonuses and winnings associated with them.

KYC, Verification and Ongoing Checks

  • The Operator may, at any time, request KYC documents to verify your identity, age, address, and payment methods. Such documents may include, without limitation, a government-issued photo ID, proof of address (e.g., utility bill), and proof of ownership of payment methods used.
  • Withdrawals will not be processed, and Account activity may be restricted, until satisfactory KYC verification has been completed. The Operator may request updated documents periodically or upon material changes in your details or activity.
  • Failure to provide requested documents within a reasonable timeframe (typically 30 days, or less where required by law or for security reasons) may result in suspension or closure of your Account.

User Obligations and Account Security

  • You must ensure that all information you provide is true, complete, and up to date, and you must promptly update your Account if your details change.
  • You must keep your login credentials (username, password, and any authentication data) strictly confidential and must not share them with any third party.
  • You are responsible for all activity conducted through your Account, whether authorised by you or not. You must notify the Operator immediately if you suspect any unauthorised access or security breach.
  • You must not allow any other person to use your Account, and you must not use any Account other than your own.
  • You must not use the Services for any unlawful or fraudulent purpose, including money laundering, payment fraud, chargeback abuse, or collusion.
  • You should use the Services responsibly and may set responsible gambling limits or request self-exclusion where available via the Website or by contacting customer support.

Betting & Gameplay Rules

General Rules for Placing Bets

  • Bets are accepted only via the Website and only from your Account balance (Real-Money Balance and/or Bonus Funds, as applicable). Bets cannot be placed by phone, email, or any other means.
  • The minimum and maximum bet amounts for each Game are displayed in the Game interface or relevant Game rules and may vary between Games and between real-money and bonus play.
  • A Bet is considered placed when it is accepted by the Operator's servers and recorded in the transaction log. Once accepted, a Bet generally cannot be cancelled or modified by the Player.
  • Game results are determined by the Game provider's random number generator ("RNG") or game logic, as applicable. In the event of conflict between your screen display and the Operator's or provider's records, the latter will prevail.
  • The Operator reserves the right to refuse, limit, or cancel any Bet, or to limit maximum potential winnings, where required for legal, technical, integrity, or risk management reasons.

Errors, Malfunctions and Voided Bets

  • If a Game, system, or software malfunction occurs, any affected Bets may be voided and the original stake returned to your Account, or the Game may be restored to the last error-free state, at the Operator's reasonable discretion.
  • Obvious errors in odds, payouts, Game configuration, or account balances ("palpable errors") may lead to correction or voiding of affected Bets, with stakes returned, even after settlement.
  • In case of network interruptions, Game disconnections, or similar technical issues, the outcome of any completed Game round will stand as recorded; incomplete rounds will generally be treated according to the specific Game rules (e.g., automatically completed by the RNG or cancelled and refunded).

Prohibited Conduct and Fair Play

  • You must not engage in any form of cheating, collusion, use of bots or automated tools, exploitation of Game bugs, or any behaviour intended to gain an unfair advantage.
  • Any suspected fraudulent, abusive, or irregular play may lead to cancellation of Bets, forfeiture of winnings, Bonus cancellation, suspension or closure of your Account, and reporting to relevant authorities.
  • Where the Website provides chat or live interaction features (e.g., in live casino), you must:
    • Refrain from insulting, harassing, threatening, or discriminating against other Players, dealers, or staff.
    • Not advertise, spam, or promote other services or websites.
    • Not share personal data, payment details, or other sensitive information.
  • The Operator may mute, restrict, or ban chat functionality for any Player who breaches these rules.

Bonus Terms

General Bonus Conditions

  • Bonuses and promotions on Rooli Casino are offered at the Operator's discretion and may be subject to specific terms published on the Website or communicated by email or on-site messages.
  • To participate in a promotion, you may be required to opt in, enter a bonus code, or satisfy minimum deposit requirements. Unless explicitly stated, each Bonus can be claimed only once per Player, Account, payment method, device, household, IP address, or shared environment.
  • Bonuses are intended for recreational play. The Operator may withhold, cancel, or reclaim any Bonus and associated winnings where it reasonably suspects abuse or breach of these Terms or bonus-specific rules.

Activation, Wagering and Timeframes

  • Bonus-specific conditions, including minimum deposit, maximum Bonus amount, eligible Games, and validity period, will be stated in the relevant promotion description.
  • Unless otherwise stated, standard Wagering Requirements apply:
    • Deposit Bonuses: typically up to 40x the Bonus amount or the bonus plus deposit amount.
    • Free Spins: winnings from free spins are typically subject to wagering (e.g., 40x) before withdrawal.
  • Wagering must normally be completed within a defined period (for example, 7 - 14 days) from Bonus activation. After that period, remaining Bonus Funds and any associated winnings may be forfeited.
  • Unless specified otherwise, Bonus Funds are wagered after your Real-Money Balance has been used.

Game Contributions and Bet Limits During Bonus Play

  • Different Games may contribute differently towards Wagering Requirements. Typical contribution examples (subject to change per promotion) include:
    • Most pokies/slots: 100% of wagered amount.
    • Table games, live casino, video poker, and some high RTP games: 0 - 20% or excluded entirely.
  • Some Games may be excluded from Bonus play. Using Bonus Funds on excluded Games may lead to confiscation of Bonus Funds and winnings.
  • The Operator may impose a maximum allowed bet while wagering a Bonus (for example, the equivalent of AUD 7 - 10 per spin/round). Exceeding the maximum bet may lead to forfeiture of the Bonus and related winnings.

Prohibited Bonus Practices

  • The following activities are prohibited and may result in cancellation of Bonuses, confiscation of winnings, and potential Account closure:
    • Low-risk or zero-risk betting patterns intended to meet Wagering Requirements without genuine risk.
    • Placing large bets with Bonus Funds or high volatility strategy after accumulating a balance then reducing bet size to low risk.
    • Using multiple Accounts, devices, or payment methods to claim the same promotion more than once.
    • Depositing, obtaining a Bonus, and then withdrawing the deposit without reasonably using the Bonus for play ("bonus abuse" or "cashout abuse").
  • Bonuses generally cannot be combined unless explicitly permitted. Where multiple promotions are active, the Operator will determine the order of application.

Payments & Withdrawals

Deposits

  • Deposits to your Account may be made using the payment methods visible in the cashier section, which may include bank cards, e-wallets, prepaid vouchers, bank transfers, and certain cryptocurrencies, subject to availability for Australian-based Players.
  • Payment processing services may be provided by Friolion Limited, a company incorporated in Cyprus (HE 419102) at Leandrou, 12A, 3086, Limassol, Cyprus, on behalf of Dama N.V.
  • Deposits are typically credited to your Account instantly or within a short period, depending on the chosen method. The Operator is not responsible for delays caused by third-party payment providers or banks.
  • Minimum and maximum deposit limits apply and are displayed in the cashier. Transactions may be subject to currency conversion at rates and fees set by your bank or payment provider.
  • You must only use payment methods that are registered in your own name. Use of third-party payment methods is prohibited and may result in voided transactions, Account suspension, and reporting to relevant authorities.

Withdrawals

  • Withdrawals may only be made from your Real-Money Balance and are subject to successful KYC checks and completion of any applicable Wagering Requirements.
  • Withdrawal methods and limits are displayed in the cashier. Where possible, withdrawals will be processed using the same payment method used for deposits, subject to technical and regulatory constraints.
  • The Operator aims to process withdrawal requests within a reasonable timeframe (for example, within 0 - 3 Business Days after approval). Additional time may be required for your bank or payment provider to credit the funds.
  • Maximum withdrawal limits (daily, weekly, monthly) may apply to winnings, especially where large jackpot or promotional wins are involved. Such limits will be communicated in the cashier or specific promotion terms.
  • The Operator may conduct additional checks, request documents, or split payments into instalments for security, anti-fraud, or regulatory reasons.

Fees, Chargebacks and Refunds

  • The Operator generally does not charge fees for standard deposits or withdrawals; however, third-party providers (banks, e-wallets, crypto networks) may apply their own charges.
  • In case of chargebacks, payment recalls, or disputes initiated by you with a payment provider, the Operator may:
    • Immediately suspend or close your Account;
    • Recover any funds incorrectly paid out, including by offsetting against your Account balance;
    • Report the incident to credit reference agencies, payment providers, and relevant authorities.
  • Refund requests for unused deposits may be considered on a case-by-case basis, subject to anti-money laundering checks and provided no Bonus abuse has occurred. Bonuses and associated winnings are generally non-refundable.
  • If a Bet or Game round is cancelled or declared void due to a technical error or other valid reason, the stake may be returned to your Account.

Limitation of Liability

Operator Obligations

  • The Operator will provide the Services with reasonable care and skill and in accordance with its Curaçao licence conditions (licence no. 8048/JAZ2020-013 issued by Antillephone N.V.).
  • The Operator will use reasonable efforts to ensure that the Games operate fairly, that RNG-based outcomes are random, and that transaction records and Account balances are maintained accurately.
  • The Operator will implement reasonable technical and organisational measures to protect your data and secure the Website from unauthorised access, in accordance with the Privacy Policy.

Exclusions of Liability

  • To the maximum extent permitted by applicable law, the Services are provided "as is" and "as available" without any warranty of uninterrupted availability or freedom from errors.
  • The Operator is not liable for:
    • Any loss, damage, or expense arising from your use of, or inability to use, the Website due to internet, network, hardware, or software failures outside the Operator's reasonable control;
    • Any loss arising from viruses, distributed denial-of-service attacks, or other harmful material that may affect your equipment, software, or data;
    • Any mistakes in Game results, odds, or payouts where such mistakes are promptly corrected and affected Bets are voided or adjusted;
    • Any indirect, consequential, special, or punitive damages, including loss of profits, business, reputation, or data.
  • The Operator is not licensed in Australia and is not regulated by ACMA or any Australian licensing authority. To the extent permitted by Australian law, you acknowledge that your legal protections may differ from those applicable to locally licensed services.

Limitation and Cap on Liability

  • Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded under applicable law.
  • Subject to the above, where the Operator is found liable to you in connection with a particular Bet or Game, its maximum liability shall not exceed the amount of the stake placed on that Bet or Game, or the amount of funds in your Real-Money Balance at the relevant time, whichever is lower.
  • For any other claim not related to a specific Bet or Game, the Operator's total aggregate liability to you arising out of or in connection with the Services during any twelve (12) month period shall be limited to the lesser of:
    • The total amount you have deposited into your Account during that period; or
    • An amount equivalent to AUD 10,000 (or the same amount in another supported currency).

Intellectual Property Rights

  • All content on the Website, including but not limited to software, source code, databases, logos, trademarks (including "Rooli Casino"), trade names, text, graphics, photographs, animations, videos, sound, and user interfaces, is owned or licensed by the Operator and protected by copyright, trademark, and other intellectual property laws.
  • You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and Services solely for personal, non-commercial entertainment purposes, in accordance with these Terms.
  • You must not, without the prior written consent of the Operator:
    • Copy, reproduce, modify, adapt, translate, distribute, transmit, publish, display, perform, or make derivative works from any part of the Website or its content;
    • Reverse engineer, decompile, disassemble, or otherwise attempt to obtain the source code of any software used on the Website, except where explicitly permitted by law;
    • Use any automated device, robot, scraper, or data-mining tool to access, retrieve, or index any portion of the Website or Services.
  • Unauthorised use of the Operator's intellectual property may result in civil and/or criminal liability and may lead to immediate suspension or termination of your Account.

Privacy & Data Protection

  • Your personal data is collected and processed by the Operator (and its processors, including Friolion Limited) for the purposes of providing the Services, complying with legal obligations (such as anti-money laundering and responsible gambling requirements), and for legitimate business interests.
  • The Operator's full privacy practices are set out in its Privacy Policy, which is incorporated into these Terms by reference. You can access the Privacy Policy via the Website (for example, at a URL such as /privacy-policy) or via the Operator's global policy link (currently available at https://rooli.io/privacy-policy).
  • By using the Services, you acknowledge that your data may be transferred to and processed in Curaçao, Cyprus, and other jurisdictions in which the Operator or its service providers are located, and that such jurisdictions may not offer the same level of data protection as your home jurisdiction. The Operator will take reasonable steps to protect your data in accordance with the Privacy Policy.

Changes to Terms

  • The Operator may update or amend these Terms from time to time, for example, to reflect changes in law, regulatory requirements, industry practices, product features, or business needs.
  • When material changes are made, the Operator will endeavour to notify you in advance by:
    • Publishing the updated Terms on the Website with a revised "effective date"; and/or
    • Displaying an on-site notification banner or pop-up; and/or
    • Sending an email to the address registered to your Account.
  • Continued use of the Website or Services after the updated Terms become effective constitutes your acceptance of the revised Terms. If you do not agree with the changes, you must stop using the Services and close your Account.
  • It is your responsibility to review these Terms periodically. The current version will always be available on the Website.

Termination & Suspension

Termination by the Player

  • You may close your Account at any time by contacting customer support or using any available self-service Account closure tools on the Website.
  • Upon closure, any remaining Real-Money Balance (excluding Bonuses and funds subject to restrictions) will be returned to you, subject to successful KYC, completion of security checks, and any applicable withdrawal limits.

Termination or Suspension by the Operator

  • The Operator may suspend or close your Account, or restrict your access to the Services, in whole or in part, if:
    • You breach these Terms or any other applicable policy or promotion rules;
    • The Operator reasonably suspects fraud, collusion, money laundering, or other criminal or improper activity;
    • You provide incorrect, misleading, or incomplete information or fail to complete KYC checks;
    • You are found to be under 18 or otherwise ineligible to use the Services;
    • The Operator is required to do so by law, a regulatory authority, payment provider, or Game supplier, including due to ACMA directives or Australian enforcement measures; or
    • There are technical or security reasons that justify such action.
  • Where reasonably possible, the Operator will notify you of the reason for suspension or closure, except where prohibited by law or where such notification would compromise an investigation.

Consequences of Termination

  • Upon Account closure (whether by you or the Operator), these Terms will cease to apply, except with respect to any outstanding obligations or rights that by their nature survive termination (including intellectual property rights, limitation of liability, and dispute provisions).
  • In cases of serious breach (e.g., fraud, underage gambling, or criminal activity), the Operator may:
    • Void Bets and confiscate winnings and Bonuses;
    • Retain funds to be used or frozen in accordance with legal and regulatory obligations; and
    • Report the matter to relevant authorities or regulators.
  • Dormant or inactive Accounts may be handled in accordance with applicable law and the Operator's internal policies, which may include charging reasonable administrative fees or eventually closing the Account after appropriate attempts to contact you.

Governing Law & Jurisdiction

  • These Terms, your Account, and your use of the Services are governed by the laws of Curaçao, excluding any conflict of laws principles that would result in the application of the laws of another jurisdiction.
  • The Operator is licensed in Curaçao under e-gaming licence number 8048/JAZ2020-013 issued by Antillephone N.V., authorised by the Government of Curaçao. You can verify the licence at the validator link currently published on the Operator's sites (including, for example, https://validator.antillephone.com/validate?domain=rooli.io).
  • Although the Services are made available to Users located in Australia, the Operator is not licensed in Australia and is not regulated by ACMA or any Australian state or territory gambling authority. Your relationship with the Operator is therefore primarily governed by Curaçao law.
  • If you have a complaint, you should first contact customer support with full details. The Operator will attempt to resolve your complaint internally in a fair and timely manner.
  • If a dispute cannot be resolved through internal procedures, it may be referred to the relevant alternative dispute resolution mechanism or authority indicated by the Operator from time to time, or, failing such escalation, submitted to the competent courts of Curaçao, which shall have exclusive jurisdiction, subject to any mandatory consumer protection rights you may have under the laws of your country of residence.

Contact Information

If you have questions about these Terms, your Account, or the Services, or if you wish to submit a complaint, please contact:

  • Customer Support (Rooli Casino / roolibet-au.com)
    • Email: [email protected]
    • Live Chat: Available via the Website (where offered)
    • Website: https://roolibet-au.com
  • Operator (Dama N.V.) - Registered Office
    • Entity: Dama N.V.
    • Registration No.: 152125
    • Address: Scharlooweg 39, Willemstad, Curaçao
  • Payment Processing Subsidiary (Friolion Limited)
    • Entity: Friolion Limited
    • Registration No.: HE 419102
    • Address: Leandrou, 12A, 3086, Limassol, Cyprus
  • Legal / Compliance Enquiries
    • Email: [email protected]
    • Postal communications may be sent to the Operator's registered office in Curaçao, marked for the attention of the Legal Department.

If you are located in Australia and require support related to problem gambling, you may also contact nationally available support services such as Gambling Help Online (www.gamblinghelponline.org.au) or the national helpline at 1800 858 858.